Privacy Policy
Introduction
NeuroSound (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, mobile application, and related services (together, the “Services”). The Services are designed to support your wellness and listening experience. They are not medical devices and do not provide medical or clinical advice, diagnosis, or treatment.
Information we collect
We may collect the following types of information, depending on how you use the Services:
- Account and profile data: name, email, and credentials you provide when you create or manage an account.
- Usage and device data: app and website interactions, feature usage, device type, operating system, language, and approximate time zone.
- Communications: information you provide when you contact us (for example, through the contact form or support).
- Wellness and listening preferences: settings or in-app choices related to audio content and similar functionality.
- Health-related data you connect: if you connect Apple Health (HealthKit) or other integrations, we access only the categories you authorize, in line with platform rules. Health data is not used for advertising, marketing, or data brokerage.
- Payment and subscription data: processed by our payment and subscription partners; we do not store full card numbers.
- Diagnostics and support: limited technical logs, crash reports, and error information to keep the Services secure and reliable.
How we use information
We use the information we collect to provide, maintain, and improve the Services; communicate with you about your account and updates; provide support; understand aggregate usage; detect fraud or abuse; and comply with the law and enforce our terms.
How we share information
We do not sell your personal information. We may share information with service providers (hosting, analytics, support), payment processors, and as required for legal, safety, or business transfers, subject to appropriate safeguards.
Data retention and security
We retain information as long as needed to provide the Services and meet legal requirements. We use reasonable technical and organizational measures to protect your data; no method of transmission over the Internet is 100% secure.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or export your information, and to object to or restrict certain processing. California residents have additional rights under the CCPA/CPRA. EEA, UK, and EU residents may lodge a complaint with a supervisory authority.
Children
The Services are not directed to children under 16 (or a higher age where required by law). We do not knowingly collect personal information from children. If you believe we have, please contact us and we will take appropriate steps.
International transfers
If you access the Services from outside the country where we process data, we may transfer information to the United States or other countries, using appropriate safeguards where required by law.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and change the “Last updated” date. For material changes, we may provide additional notice where required by law.
Contact us
If you have questions about this Privacy Policy, contact us at hello@neurosound.ai or use the contact section on our home page.